Privacy Policy
This Privacy Policy describes how PawMassagi ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website (the "Services"). This policy applies to all users of the Services and supplements, but does not replace, our Terms of Service.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
- Contact details — name, shipping/billing address, phone number, and email address.
- Payment information — payment card details or other financial information needed to process your order. Card data is handled directly by our secure payment processor and is never stored on our servers.
- Account information — order history, saved preferences, and any credentials if you create an account.
- Transaction information — the products you purchase, browse, or return.
- Communications — messages you send us via email, contact forms, or customer support.
- Device and usage information — IP address, browser type, and how you interact with our site, collected automatically through cookies and similar technologies.
2. How We Collect Personal Information
We collect personal information: directly from you when you place an order, create an account, or contact us; automatically as you browse our Services; and from service providers who help us run our store (such as our payment processor and our e-commerce platform, Shopify).
3. How We Use Your Personal Information
We use your personal information to:
- Fulfill orders, process payments, and manage shipping and returns.
- Provide customer support and respond to your questions.
- Send order updates, and, if you've opted in, marketing communications.
- Improve our website, products, and overall shopping experience.
- Detect and prevent fraud, and comply with legal obligations.
4. How We Share Your Personal Information
We do not sell your personal information. We may share it with trusted third parties who help us operate our business, including our e-commerce platform, payment processor, shipping carriers, and marketing or analytics tools, solely for the purposes described in this policy. We may also disclose information if required by law, or in connection with a business transfer such as a merger or sale.
5. Our Relationship with Shopify
Our online store runs on Shopify, which provides us with the e-commerce platform used to sell our products. Certain personal information you provide is collected by us and shared with Shopify so we can process your order and operate the store. You can learn more about how Shopify handles personal information at shopify.com/legal/privacy.
6. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any information.
7. Children's Privacy
Our Services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove it.
8. Data Security and Retention
We use reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission or storage is completely secure. We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.
9. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. If you are located in the UK or EEA, you may also have the right to object to certain processing or withdraw consent, and to lodge a complaint with your local data protection authority.
10. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries other than your own. Where required, we rely on appropriate safeguards, such as Standard Contractual Clauses, to protect information transferred internationally.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated version on this page with a new "Last updated" date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us at pawmassagisupport@gmail.com.