Shipping Policy
🚚 We offer free, fast shipping on every order within the United States.
We know you're excited for your PawMassagi to arrive, here's exactly what to expect from the moment you check out to the moment it shows up at your door.
1. Order Processing
Orders are processed within 1-5 business days after payment is confirmed. Processing doesn't include weekends or holidays. Once your order ships, you'll receive a confirmation email with your tracking number.
2. Delivery Times
We currently ship to addresses within the United States. Once your order has shipped, total delivery time is typically 15-18 days from the date you placed your order, including processing. While we do our best to hit these estimates, occasional carrier delays can push delivery slightly outside this window.
| Step | Estimated time |
|---|---|
| Order processed & ready to ship | 1-5 business days |
| Delivered to your door | 15-18 days from order date |
3. Shipping Costs
Shipping is free on every order shipped within the United States, no minimum purchase required.
4. Order Tracking
As soon as your order ships, we'll email you a tracking number. Please allow up to 3-5 business days for tracking information to update after you receive it.
5. Delays
If your order hasn't arrived within 20 days of the estimated delivery window, please reach out to us at pawmassagisupport@gmail.com and we'll look into it right away. Delays can occasionally happen due to high order volume, weather, or carrier disruptions outside of our control.
6. Incorrect Address
Please double-check your shipping address at checkout, we are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us as soon as possible after placing your order so we can try to update it before it ships.
7. Lost or Missing Packages
If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier facility first. If it's still missing after 48 hours, contact us at pawmassagisupport@gmail.com and we'll open an investigation with the carrier and make it right.
8. Contact Us
Questions about your shipment? Email us at pawmassagisupport@gmail.com and our support team will get back to you as soon as possible.